![]() ![]() If a loaner computer is needed while your laptop is being repaired, please indicate this in your help request.Alternatively, you can take your system to an Apple Store location to get it repaired at no cost.There will be no charge for the repair, but there may be some charges for the procurement and shipping. A class-action complaint lodged Wednesday claims Apple was aware of a MacBook Pro design flaw that caused some units to exhibit backlight display issues.Filed with the U.S. Berkeley Lab IT has a contract with an authorized Apple repair service. Entering a help ticket by clicking here: REQUEST HELP.We recommend using Berkeley Lab IT’s enterprise backup solution, Druva inSync, but there are other options available. Ensure that you have a backup of your computer.Check your MacBook’s serial number with Apple to see if it’s affected. If Apple’s website indicates that your system is affected, IT User Support recommends that you do the following: MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) Some of these MacBooks sold with 128 GB of 256 GB solid-state drives have an issue that may result in data loss and failure of the drive. Enter your serial number to see if the laptop requires repair. They have a website to determine if your laptop is affected, see 13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program. Apple suggests that to avoid data loss, these drives be replaced as soon as possible. Apple recently announced that there are a limited number of 13-inch MacBook Pro (non-Touch Bar) laptops from 20 that have defective 128GB or 256GB solid-state drives.
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